What is automated customer service? A guide to success Automating certain processes improves efficiency of any customer service organization. In fact,  88% of customers expect automated self-service when they interact with a business. But not all customer service automation is created equal, and not every kind of customer belongs in an automated customer service flow. En savoir plus surCustomer Service Automation: A Guide To Saving Time and Money on Support Learning Space by HelpDesk[…]